The Long-Term Care Action Line is a service to hear concerns and complaints from persons receiving services from Long-Term Care Homes and Community Care Access Centres (CCAC).
What information to include
Give as much as information as you can about your concern. This will make it easier for the home or Ministry of Health and Long-Term Care to look into your complaint.
- Name of the home
- Address of the home (including town or city)
- A description of what happened (is the concern an ongoing problem?)
- For a specific event: when and where it happened (e.g., outside or inside the home)
- Who was involved
- What you would like the home to do to resolve your complaint